- Terms & Conditions
Terms & Conditions
We are J&S Fasteners and Fixings Ltd (J&S Fasteners), a company registered at Companies House, Cardiff, Company Reg No: 5412835
When you place an order with us, use our website or any of our services, you agree to do so under the following Terms & Conditions.
We may update, change or add to any of these terms at any time and without giving notice. To keep up-to-date with our terms we suggest regularly checking this page, where any changes will be displayed.
A contract is not made between J&S Fasteners and you, the customer until we have received and accepted your order, at which point we will email you to confirm your order has been accepted.
Product Information & Prices
We have made every effort to ensure the accuracy of all product information including descriptions and specifications. However, J&S Fasteners will not be held liable for any inaccuracies in this information, either through accident or mistake.
Manufacturer’s and brand names are used only for identification purposes and do not imply any direct association or affiliation with said manufacturer or brand unless otherwise stated.
Product images, videos, drawings and photos have been made as accurate as possible, but there may be instances where the product supplied may vary.
All prices on jandsfasteners.co.uk are shown excluding VAT which will be calculated and added at checkout.
We accept orders on a payment-with-order basis. This means that payment must be received in full when the order is placed or the order will not be accepted.
The only exceptions to this rule are customers who have a pre-agreed credit account with J&S Fasteners. These customers may place orders online using their credit account in accordance with their credit agreement with J&S Fasteners.
We accept payment via most credit/debit cards, PayPal and via direct bank transfer.
We delivery goods to anywhere in the UK and to most overseas locations. For UK Mainland orders, we quote 2-4 working days for delivery, but many orders are delivered within 1-2 working days. We offer this standard UK Mainland service for FREE on orders over £25 exVAT and £4.99 on orders under £25 exVAT.
We also offer a Next-Day delivery service for many of our products (usually £10). Please contact us for a quote.
If you live in a remote area or are ordering bulky/heavy goods your order may take longer. Although unlikely in most cases, we may have to apply an additional surcharge to these orders. In this case, we will contact you after your order has been placed.
For full details about our delivery services, please read Delivery & Returns
Christmas Closure 2017 - J&S Fasteners will be closing for the Christmas holidays on 22nd December 2017 and will resume business on 8th January 2018. Please accept our apologies for any inconvenience caused by this holiday period.
While we aim to keep stock levels high, there may be times when due to higher demand or logistic issues, we unfortunately run out of stock of an item. If this is the case, your order may be delayed until the item/s come back into stock, and we will contact you immediately to discuss your preferred course of action.
If you would like to cancel your order, you may do so at any time before we send your order out. Please be aware that we do pack and dispatch orders very quickly, so if you would like to cancel your order please contact us as soon as possible.
If you are unable to cancel your order before we send it out, you may still return it for a full refund in line with our Returns & Refunds policy below.
Returns & Refunds
If for any reason you are not happy with your goods you can return them to us for a full refund within 14 days of receiving your order. All returned goods must be unused, in their original, unopened packaging and must be in a resalable condition.
We do not offer free returns and any original delivery costs will not be refunded. We recommend that you use a reputable signed national carrier to return your goods as they remain your responsibility until we have received them.
We do not offer returns or refunds for bulk or special orders (items unavailable as standard on our website or orders agreed on a quotation basis).
Once approved, refunds will be issued to the debit/credit card or PayPal account used to place the order. Credit notes can be issued when necessary. Please contact us to arrange your return.
J&S Fasteners are not the manufacturer of any of the goods for sale at www.jandsfasteners.co.uk and will not be held liable for any defective goods or damages to any person or property resulting from a product defect.
All items are covered by a manufacturer’s warranty, details of which can be found with the product or on the product’s packaging.
In the event of unlikely events such as strikes, war, acts of terrorism or adverse weather conditions, J&S Fasteners will do our best to fulfil all orders and carry on as normal. However, we will not be held legally responsible to you the customer for any delay or failure which is due to these unexpected circumstances or any other situation outside of our control.
Age restrictions apply to some of the goods we sell (knives, blades etc). By ordering these goods you are confirming that you are over the age of 18 and that the person receiving the delivery is also over the age of 18. We may occasionally have to ask for proof of age when ordering.
Right of Use
The use of any logos, brands, trademarks or images present on this website is strictly forbidden.
These Terms & Conditions of business will be governed by and construed in accordance with English law.